Q. What is your return policy?
If you are not completely satisfied with your purchase, you may
return or exchange it within 30 days, provided it is in new, saleable
condition. Q. What is your warranty? A. Hat in
offers a limited lifetime warranty for materials and workmanship of
its products. If you bent the wire rim by folding incorrectly, you may return
the hat to the address below with $4.00 US to cover shipping and handling. We
will restore and return your hat. Q. How do I wash my
For the Supplex® hats that come with a mesh bag:
Fold hat and place in bag. Close zipper and wash by hand or in the machine on
gentle cycle. Do not pre-soak hat in bag. Remove hat from bag and air-dry hatD. A.
For the Microfiber Rainhats that come with a
microfiber bag: Fold hat and place in bag. Close zipper halfway. Wash by hand
or in the machine on gentle cycle. Remove hat from bag and air-dry hatD.
Q. What size should I buy?A.
Measure your head.
If it is 23 inches or less, buy size S/M. If it is over 23 inches, buy size
L/XL. If you know your hat size, buy S/M if it is 7 3/8 or less. Buy L/XL for
hat sizes 7 ½ and larger. Q. Why don't you make the outside
color a dark color? A.
Dark colors absorb the sun's rays,
making them hot to wear. Since the Supplex® styles are designed for hot
weather conditions, the outside is always a light color, to keep you cooler.
Q. Are the hats reversible? A.
Most of our styles
are not designed to be reversible. Q. Will the Supplex® hats
work as well as the Rainhats in the rain? A.
Yes, both are
water repellent, meaning they are effective in average rain conditions.
Q. Will the Rainhats work as well as the Supplex® hats in the
Both the Rainhats and the Supplex® hats are
rated UPF 50 and are water repellent. The Supplex® hats will feel cooler in
hot weather. Q. Do you make children's hats? A.
Not yet. A child of 7-9 years can wear the size S/M. We are considering adding
children's hats to our collection for 2004. Q. How do I fold my
hat? A.DIRECTIONS TO FOLD HAT: READ BEFORE YOU START
|1. Hold hat with your palms
up, thumbs on top, at 5 and 7 o'clock.
||2. Gently form a "taco" by
rotating your hands toward each other.
|3. Allow one side of the
brim to cross over the other. As sides cross, the bottom part will curve up
towards your hands.
||4. Bring the bottom section
up to join the rest of the hat.
Folding Instructions are also printed on the back
of the packaging for each hat. Q. Can you ship to another
Mostly yes. Please call us or email us at
specific request. Q. Are your hats available in quantities for
Yes, please call or email us for wholesale
pricing. Q. Do you sell or share your mailing or email lists?
No, we value and protect your privacy rights. We do send out
1 email a year for our pre-Christmas specials.
Man and Van
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Supplex® is a registered trademark of DuPont